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A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.
While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions
...The new ways governments, law enforcement agencies, and businesses can keep tabs on people is jaw dropping. This book examines the many new methods of data collection, the rationale behind developing them, the pros and cons of developing these new technologies, and the difficulties of restricting the use of these technologies before laws can be passed to protect citizens from abuses. This technology is getting more sophisticated as well as more
...Our constitution guarantees the right against unreasonable search and seizure, but where does the line get drawn in these days of high-tech surveillance? This book not only looks at the new methods for spying on citizens, but on the technological shortfalls that allow hackers to gain private information. It also presents the pros and cons between government security and government intrusion. How do we strike a balance between protecting citizens
...The Patriot Act, which was passed shortly after the September 11, 2001 terrorist attacks, has allowed the government to monitor communication by phone, email, or social media, to access credit and bank reports, or to track activity on the internet. This book examines the new methods used by the government to spy on citizens, the reasons it became necessary, and the tradeoffs between increased safety and a loss of privacy, and the moral arguments
...77) Deadly Pink
79) In Real Life
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